Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
From automating interview scheduling, reducing no-shows and broadcasting internal announcements to your frontline staff on WhatsApp, Omnichat helps you connect with frontline teams and reduce administrative overhead.
Instantly enhance your company’s credibility and boost applicant confidence with your official account.
Facilitate team collaboration with support for multiple device logins, allowing your organisation to manage interactions between HR and employees efficiently.
Benefit from end-to-end encryption for all 1:1 chats to ensure privacy and data protection. Access conversation history via secure cloud backup for seamless communication.
Utilise WhatsApp job broadcasts to reach thousands of candidates instantly, then let our Chatbot pre-screen applicants and guide qualified leads to submit applications 24/7.
Keyword Auto-Responses: Handle repetitive queries like “Salary range” or “Interview location” instantly.
Interview Reminders: Automatically send WhatsApp reminders 24 hours before the interview to achieve higher attendance rates.
Smart Routing: Automatically route specific job inquiries to the relevant district or store manager for faster approval.
Transform traditional onboarding procedures into a streamlined digital experience through WhatsApp’s automation and broadcast capabilities.
Document Sharing: Send Staff Handbooks, Uniform Guidelines, or Rosters as PDF files directly to new hires’ phones.
Digital Signing: Enable secure digital signing for employment contracts directly through WhatsApp to accelerate the hiring process.
Data Encryption: All 1:1 sensitive document transfers are end-to-end encrypted to ensure strict data privacy and compliance.
Enhance workplace communication by establishing direct WhatsApp connections between front-line staff and management, facilitating immediate feedback and operational insights.
Training Reminders: Deliver timely reminders about essential safety briefings or new product training to ensure maximum participation.
Feedback Channels: Allow branch staff to report issues or suggest improvements instantly to HQ via a verified, official channel.
Utilise WhatsApp broadcasts to share important announcements, including policy updates, company notices and urgent alerts, thereby creating a reliable and immediate internal communication channel for disseminating crucial company information.
Loved by
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leads to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
Leveraging WhatsApp Chat Commerce, Venchi increased click rate by 5x and achieved sales by 2x in VIP Week.
– Alvin Tang, Regional E-commerce Manager
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