Seize Instagram social commerce opportunities and improve engagement with Instagram messaging automation and a centralised inbox.
With over a billion users worldwide, Instagram offers businesses unmatched potential to connect, engage, and grow through personalised Instagram marketing automation.
Enable automated post replies and chatbot to engage in real-time interactions with followers, expanding your reach
Set up keyword auto-reply in posts or direct messages, and automatically send product links to boost sales
Streamline conversations handling and consolidate messages across multiple channels
Boost your website traffic and revenue with Instagram marketing automation. Configure keywords to automatically trigger replies and direct messages in post comments, stories, and live streams.
Tag your brand account in stories to activate automatic direct message replies, enabling real-time delivery of promotional messages and product referral links.
Easily build a 24/7 automated no-code chatbot with drag-and-drop tools, accelerating customer service response times and reducing costs. Automatically collect customer tags and segment your audience for precise retargeting.
When customers place orders on Instagram, track the performance of each store and salesperson to optimise results.
After integrating your product feed, recommend products to customers with just a few clicks. Whether orders are placed on the website or Instagram, track the performance of each store and salesperson for better sales insights.
Access insightful reports to refine your marketing strategy. By analysing the number of messages sent and received on Instagram, as well as customer interactions, you can quickly understand consumer behaviour and leverage it to boost business performance.
Instagram messaging automation is technology that allows businesses to automate responses and interactions within Instagram DMs, comments, and story mentions. Instagram DM automation is a core component, enabling direct message replies that streamline communication and enhance customer engagement. It helps brands connect with followers in real time, improve efficiency, and provide consistent customer support without manual effort.
By using Instagram messaging automation, you can respond instantly to customer inquiries, nurture leads, and boost engagement. Automation tools handle repetitive questions, promote products, and maintain a cohesive brand voice, ultimately improving the customer experience and helping you grow your audience. Book a free Omnichat demo to see how it works for your business.
Yes. Automation tools allow personalised responses based on customer names, or keyword triggers. This enables tailored communication that builds brand loyalty and creates stronger connections with followers.
Absolutely. Whether you run a small business or a large enterprise, Instagram messaging automation is scalable and saves time and resources. It enables 24/7 customer support, engages new followers, and streamlines communication without requiring a large team.
To set up Instagram messaging automation, choose a platform that integrates with your Instagram business account. These tools let you create automated replies, configure keyword triggers, and build no-code chatbots. Connect your account to the platform, then set up automation flows to engage your audience effectively.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leads to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
Leveraging WhatsApp Chat Commerce, Venchi increased click rate by 5x and achieved sales by 2x in VIP Week.
– Alvin Tang, Regional E-commerce Manager
Book a Demo
View More Features
Integrate your data across different platforms and create automated personalized interactions.
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Bind customers to specific sales representatives for 1 on 1 personalised service. Automatically calculate sales performance for revenue recognition.
Multiple stores and salespeople can collaborate using one WhatsApp / LINE official account, with the flexibility to customise message settings and customer allocation rules for each store.
