By integrating Omnichat into the service booking system, Benefit enhanced the customer journey, providing them with a direct means of interacting with the brand and receiving prompt responses. The official launch of WhatsApp in January has already yielded remarkable results, with a 30% increase in the booking rate.
Bacalhau Entertainment | Tomy Chan, Marketing Manager
Omnichat | Wendy Chan, Senior Account Director
Meta | Vicky Yiu, Head of North Asia Business Messaging Partnership
Omnichat | Clement Lau, Senior Account Director
JLL | Chloe Fan, Senior Marketing Manager, International Residential
Meta | Winnie Tsui, Agency Partner, Greater China Region
Meta | Joey Cheung, Agency Solutions Manager, Greater China Region
SHOPLINE | Vincent Kan, General Manager
Q-Pets | Kara Chan, Business Insight and Transformation Manager
Omnichat | Billy Kwan, Senior Account Director
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Complete Ecosystem for Omnichannel Conversational Commerce
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Supports eCommerce & CRM Integration
