By integrating Omnichat into the service booking system, Benefit enhanced the customer journey, providing them with a direct means of interacting with the brand and receiving prompt responses. The official launch of WhatsApp in January has already yielded remarkable results, with a 30% increase in the booking rate.
Meta | Ken Wong, Strategic Partnership Manager, APAC Business Messaging
Ego Pharmaceuticals | Eva Ng, Marketing Manager
Hong Kong Finance | Sofi Yip, Senior Performance Marketing Manager
Omnichat | Alan Chan, Founder & CEO
Omnichat | Lily Yeung, Regional Vice President of Marketing
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