SMCP
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Transforming inquiries into test drives and showroom visits. Omnichat consolidates conversations into one inbox, automates instant replies, captures leads, books appointments, and builds CRM profiles 24/7.
Slow replies frustrate customers and increase the risk of losing leads to faster competitors.
Sales and support teams juggle too many channels, resulting in misalignment, missed follow-ups, and poor handoffs.
Without unified insights, teams can’t personalize conversations or act on customer intent.
Utilize a smart chatbot to greet customers 24/7, answer questions in real time, and gather details like preferred model and location. Guide them through simple choices to clarify their intent for better prioritization. Pass qualified leads to sales agents with complete context for fast, personalized follow-ups.
Handle all support cases from WhatsApp, Facebook, Instagram, LINE and web chat in a single inbox. Use chatbot flows, keyword auto-replies, and smart routing to resolve issues faster—with full control and visibility.
Launch gamified campaigns, send coupons, and broadcast across channels with ease. Use loyalty points, digital membership cards, and automated journeys to turn first-time buyers into long-term customers.
Deploy intelligent AI agents across customer service, sales, and marketing—ready to handle inquiries, recommend products, and guide customers 24/7. Customize each agent’s knowledge and tone using your own content, like documents or web pages.
Merge chat, web, and offline data into one customer profile. Segment by behavior, sync with ads, and launch precision marketing with full visibility from first chat to final sale.
Let customers connect with a chosen store and chat directly with a sales agent, or browse and buy on their own—all within the messaging app. No redirects, no friction—just a seamless path to purchase that drives higher conversion, online and offline.
Utilize a smart chatbot to greet customers 24/7, answer questions in real time, and gather details like preferred model and location. Guide them through simple choices to clarify their intent for better prioritization. Pass qualified leads to sales agents with complete context for fast, personalized follow-ups.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leads to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
Leveraging WhatsApp Chat Commerce, Venchi increased click rate by 5x and achieved sales by 2x in VIP Week.
– Alvin Tang, Regional E-commerce Manager
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View More Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Predefined replies of Frequently Asked Questions to resolve customer issues.
Collect customer feedbacks after conversations to improve service quality.
Integrate messages from WhatsApp, Facebook, Instagram, LINE, WeChat and website live chat, and provide customer service across channels.
Send unchecked reminders with text and images to non-converting customers via WhatsApp, Facebook or LINE automatically.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.