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Omnichat empowers businesses to achieve growth by higher conversions, more sales and lower costs
Watsons
Fortress
Timberland
Lukfook Jewellery
Sa Sa
HKTV Mall
OSIM
Kidsland
(LEGO Certified Store)
(LEGO Certified Store)
Vita Green
Mannings
3HK
Benefit Cosmetics
Venchi
Pacific Coffee
THANN
Success Stories
Sa Sa’s OMO chat commerce strategy leads to 400% YoY growth in website sales
After using conversational commerce. there are more than 1300% increase in Add-to-Cart, more than 1700% increase in Checkout and more than 1100% increase in purchases.
Lukfook Jewellery: Engage customers through 1-on-1 virtual shopping experience
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business.
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing
By adopting Omnichat’s online-merge-offline (OMO) sales feature, OSIM seamlessly combines its digital interactivity with offline sales, and provides pre-sales and after-sales support via WhatsApp.
Kidsland(LEGO®️ Certified Store) generates HK$600k revenue in 2 weeks after introducing Omnichat
Kidsland has integrated all messaging channels into one place, frontline sales can provide real time customer support and customers can Chat & Buy instantly.
Timberland directs traffic across online & offline, achieving 7x conversion rate
Timberland has achieved a seven-fold increase in conversion rate by using Omnichat. This revenue is enough to cover the annual fee of Omnichat for several years.
Eu Yan Sang’s digital transformation: Increase GMV by 10x with WhatsApp and Mobile App
Eu Yan Sang has adopted new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience with WhatsApp and its brand App.
How WhatsApp reshaped Venchi to achieve 2 times sales in VIP Week
Leveraging WhatsApp Chat Commerce, Venchi is empowered to communicate with their customers smoothly and seamlessly, delivering a personalised customer journey so as to create amazing tasting experiences.
Benefit Cosmetics launched WhatsApp appointment of beauty services, boosted booking rate by 30%
By integrating Omnichat into the service booking system, Benefit has enhanced the customer journey, providing them with a direct means of interacting with the brand and receiving prompt responses.
Hongkong Storage: Sales & revenue tracking via WhatsApp, achieving 30% automation
With the aim of integrating multiple social messaging channels and providing instant customer services, Hongkong Storage leverages WhatsApp Business API powered by Omnichat.
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