Timberland
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Integrate your HubSpot CRM with Omnichat’s omnichannel messaging platform to equip your sales and support teams with instant customer data and deliver personalized conversations across the entire customer journey.
Sync HubSpot contact data to Omnichat to support audience segmentation, message targeting, and sales team reference.
Leverage Omnichat’s interactive messaging tools to collect customer tags and custom attributes, then sync that data back to HubSpot.
Keep customer relationships consistent by syncing HubSpot Contact Owners with Omnichat’s OMO sales agents. Whether a customer chats online or visits in-store, they will always reach the right person.
Sync HubSpot contacts and custom fields directly to Omnichat, so your team can view complete customer profiles and tags while chatting on WhatsApp, LINE, or Messenger—delivering faster, more personalized support.
Whether contacts are imported from HubSpot or added via WhatsApp and LINE, Contact Owner information stays consistent across platforms.
Go beyond forms and landing pages—use WhatsApp and LINE as lead capture channels. New contacts are automatically added to HubSpot, complete with tags, automated follow-ups, and sales agent assignment.
When a HubSpot contact is updated, trigger automated conversations, case assignments, or personalized messages in Omnichat—ensuring your team responds instantly and at scale.
Break through email open rate limitations by sending campaign invites, follow-ups, and content via WhatsApp and LINE. Combine this with HubSpot’s segmentation tools to deliver the right message to the right person at the right time.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
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Complete Ecosystem for Omnichannel Conversational Commerce
Official Partners
Supports eCommerce & CRM Integration
Other Related Features
Integrate your data across different platforms and create automated personalized interactions.
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Bind customers to specific sales representatives for 1 on 1 personalised service. Automatically calculate sales performance for revenue recognition.
Multiple stores and salespeople can collaborate using one WhatsApp / LINE official account, with the flexibility to customise message settings and customer allocation rules for each store.