OMNICHAT LIMITED, (hereinafter “we”, “us” or “our”) respects personal data (the “Personal Data”) of individuals. We set forth in this privacy policy (the “Policy”) how we or companies commissioned by us (data processors) collect, use, process, store and share the Personal Data that visitors of our website, our clients or their respective customers (collectively as the “Clients” or “you” or “your” or “yours”) provide to us, or that we gather from any use of our website (https://www.omnichat.ai/), software applications, chatbots, mobile applications, or any other products and services provided by us (the “Products and Services”).
In line with relevant data protection laws, including but not limited to the Singapore Personal Data Protection Act 2012 (“PDPA”), the European General Data Protection Regulation (“GDPR”), and other applicable national data protection laws (collectively known as “Applicable Laws”), we collect, use, process, store, and transfer the Personal Data of our Clients.
Personal Data means any information that relates to an identified or identifiable living individual. Different pieces of information, which collectively identify a particular person also constitute personal data.
You will be asked to consent to the terms of this Policy when making an enquiry, registering for events or interacting with us via Products and Services. It is not obligatory for you to provide the Personal Data to us. However, where the provision of certain Personal Data is obligatory, we will inform you at the time of collection and explain the consequences of not providing it. If you elect not to provide such Personal Data, we may not be able to supply or continue to supply you with the relevant information, services or products. To the extent permitted by Applicable Law, your continued use of our Products and Services constitutes your consent to the Policy.
If you do not agree to this Policy, please do not provide any Personal Data when requested and should refrain from using our Products and Services.
We process Personal Data in accordance with the Data Protection Provisions of the Singapore PDPA, and based on one of the following legal basis:
Depending on the type of Products and Services that are used, we may collect the following types of information through Products and Services:
We also collect other Personal Data provided to us as part of the Products and Services or for specific purposes made known to you at the time of collection.
Data may also be provided to us by third parties who we assume have obtained your consent or otherwise are permitted by Applicable Laws to share such data with us.
It is worth noting that some of the above information and data we collect are for processing for and on behalf of the Client for their purposes.
Depending on the type of Products and Services that are used, we may collect, use and process Personal Data for the following purposes:
In addition, with the Client’s express consent, we will also use Personal Data collected by us for direct marketing and promotional purposes. Please see our Section E on Direct Marketing.
We use analytic technologies, such as cookies, or other automated tracking and technologies provided by third parties to collect information through automated means in order to understand the usage of the Products and Services.
Cookies, or similar technologies (such cookies or other similar technologies, “Cookies”), are small computer files stored on your devices used to access our Products and Services.
You can choose to allow the installation of these Cookies or choose to disable them later. You can consent or reject, or request to be alerted when cookies are stored by adjusting your web browser settings (for websites) or device settings (for software applications), or through third-party cookie providers. However, should you refuse the installation of Cookies, the Products and Services, along with some features, might not function as expected.
Broadly speaking, we use cookies to:
We intend to use our Client’s name, email address and mobile phone number to send direct marketing materials including news, offers, promotions, and joint marketing offers in relation to our [omni-channel customer service, social CRM marketing automation, and online-merge-offline (OMO) sales solutions] that we consider may be of interest to you, but we cannot so use our Clients’ personal data without their consent. If any Client prefers not to receive any direct marketing communications, they may withdraw any consent given without charge at any time by contacting us at privacy@omnichat.ai.
Even if you opt out of direct marketing, we may still send you other non-marketing communications as necessary for us to provide our Products and Services to you.
We keep Personal Data for a period not exceeding what is required for the purposes for which the Personal Data is collected and in accordance with the Applicable Laws (“Retention Period”).
Without affecting the general rule above, we will retain and store Personal Data:
When the Retention Period ends or at the request of the Client, we will delete the Personal Data or otherwise anonymise the Personal Data to a point where it is impossible to reidentify an individual. The Retention Period may be changed upon the cancellation of or re-enrollment in the Products and Services, or in accordance with Applicable Laws.
We share information collected as outlined below and where Clients have asked us to do so or otherwise consented, on a need-to-know basis:
When we transfer Personal Data out of Singapore, we will take steps to ensure that the recipient provides a standard of protection to the Personal Data so transferred that is comparable to the protection under the Singapore PDPA, and comply with applicable legal requirements for providing adequate protection for the transfer of Personal Data.
We have a data processing addendum with our trusted partners that are incorporated in our service agreements with our data processing and storage partners. Our support, developers and other team members are located in different parts of the world, and they may have access to Personal Data from outside of where the Client lives in order to provide timely support to constantly maintain our Products and Services.
By using the Products and Services, you agree that Personal Data may be processed by such subcontractors in countries that may not offer the same degree of data protection as the country where the Client lives. We will, however, only transfer the Personal Data in compliance with Applicable Laws.
We have taken reasonable contractual measures to ensure that our subcontractors would process Personal Data in accordance with our directions and for our purposes as set forth in this Policy. Our subcontractors are prohibited from using Personal Data for any other purposes without the Data Subject’s consent.
We take different measures to secure Personal Data. We use appropriate organizational and technical means to protect Personal Data against any loss, destruction, alteration, or unauthorized, unlawful or abusive use of Personal Data. We placed the same obligations on our subcontractors who process Personal Data for our purposes and on our instructions.
Personal Data is encrypted in the database while at rest and in transit. We strictly restrict the scope of personnel who can access Personal Data and information, and require them to comply with their contractual confidentiality obligations. In the event of a data breach or other security incident of Personal Data, we will activate an emergency response plan to prevent the expansion of such security incidents and notify you and the Singapore Personal Data Protection Commission (PDPC) in accordance with the mandatory breach notification requirements under Applicable Laws.
To the extent permitted by Applicable Laws, we shall not be held liable for any direct or indirect loss, damages, or costs sustained or incurred by the Data Subject in the event of a data breach, or if the Personal Data is subject to unauthorized use, access, deletion, or alteration.
The Client enjoys the following rights under the Policy:
To exercise your rights, you may do so by sending an email to privacy@omnichat.ai.
Our Products and Services are not directed at people under the age of 18 (“Children”). We do not knowingly collect, solicit, market or process Personal Data belonging to Children.
You acknowledge and understand that some of our Clients will regularly disclose to us Personal Data collected by such Clients in the course of accessing and using our Products and Services. Where applicable, the Clients agree to grant us a non-exclusive right to process such Personal Data as a data processor solely to provide our Products and Services.
In the scenarios where we are processing Personal Data as a data processor for our Client’s purposes, we shall:
Our Products and Services may include links to third-party websites which are not governed by this Policy. We do not collect or access data that may have been collected by these third parties at their discretion.
The inclusion of third-party links does not mean that we approve, authorize or otherwise are affiliated with the websites to which the links connect. Clients are advised to remove the privacy notice of such third-party websites before providing any Personal Data to such websites or using the services of such websites.
We are not responsible for the use of Personal Data by such third parties and we cannot guarantee that they have the same level of data protection policy as us.
The terms of this Policy are incorporated into our Terms of Use which Data Subjects may refer to at the following link: https://www.omnichat.ai/terms.
We reserve the right to change the Policy at any time. If we change the Policy, we will communicate the changes to you through notifications or alerts provided to you under the Products and Services, or any other appropriate means, for example, by email, so that the Client will be fully informed of such changes. Any changes to the Policy will take effect thirty (30) days after such changes have been communicated to you. Your continued use of our Products and Services will be deemed as an acceptance of the changes to the Policy.
If any part or provision of this Policy is prohibited or deemed to be void or unenforceable, that part or provision shall be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof.
This Policy shall be governed by, and construed in accordance with, the laws of Singapore. Any dispute, controversy, difference or claim arising out of or relating to this Policy, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) under the SIAC Rules in force when the Notice of Arbitration is submitted. The seat of arbitration shall be Singapore. This arbitration clause shall be governed by Singapore law. The number of arbitrations shall be one. The arbitration proceedings shall be conducted in English.
If you have any questions or concerns regarding this Policy or to exercise your rights under this Policy, please contact our Data Protection Officer:
Name: Pak Hui
Address: Unit 2201, 22/F, Exchange Tower, 33 Wang Chiu Rd, Kowloon Bay, Hong Kong
Email Address: privacy@omnichat.ai
Telephone Number: +852 28899282
OMNICHAT LIMITED, (hereinafter “we”, “us” or “our”) respects personal data (the “Personal Data”) of individuals. We set forth in this privacy policy (the “Policy”) how we or companies commissioned by us (data processors) collect, use, process, store and share the Personal Data that visitors of our website, our clients or their respective customers (collectively as the “Clients” or “you” or “your” or “yours”) provide to us, or that we gather from any use of our website (https://www.omnichat.ai/), software applications, chatbots, mobile applications, or any other products and services provided by us (the “Products and Services”).
In line with relevant data protection laws, including but not limited to the Malaysia Personal Data Protection Act 2010 (“PDPA 2010”), its amendments, the European General Data Protection Regulation (“GDPR”), and other applicable national data protection laws (collectively known as “Applicable Laws”), we collect, use, process, store, and transfer the Personal Data of our Clients.
Personal Data means any information that relates to an identified or identifiable living individual. Different pieces of information, which collectively identify a particular person also constitute personal data.
You will be asked to consent to the terms of this Policy when making an enquiry, registering for events or interacting with us via Products and Services. It is not obligatory for you to provide the Personal Data to us. However, where the provision of certain Personal Data is obligatory, we will inform you at the time of collection and explain the consequences of not providing it. If you elect not to provide such Personal Data, we may not be able to supply or continue to supply you with the relevant information, services or products. To the extent permitted by Applicable Law, your continued use of our Products and Services constitutes your consent to the Policy.
If you do not agree to this Policy, please do not provide any Personal Data when requested and should refrain from using our Products and Services.
We process Personal Data in accordance with the Data Protection Principles of the Malaysia PDPA 2010, and based on one of the following legal basis:
Depending on the type of Products and Services that are used, we may collect the following types of information through Products and Services:
We also collect other Personal Data provided to us as part of the Products and Services or for specific purposes made known to you at the time of collection.
Data may also be provided to us by third parties who we assume have obtained your consent or otherwise are permitted by Applicable Laws to share such data with us.
It is worth noting that some of the above information and data we collect are for processing for and on behalf of the Client for their purposes.
Depending on the type of Products and Services that are used, we may collect, use and process Personal Data for the following purposes:
In addition, with the Client’s express consent, we will also use Personal Data collected by us for direct marketing and promotional purposes. Please see our Section E on Direct Marketing.
We use analytic technologies, such as cookies, or other automated tracking and technologies provided by third parties to collect information through automated means in order to understand the usage of the Products and Services.
Cookies, or similar technologies (such cookies or other similar technologies, “Cookies”), are small computer files stored on your devices used to access our Products and Services.
You can choose to allow the installation of these Cookies or choose to disable them later. You can consent or reject, or request to be alerted when cookies are stored by adjusting your web browser settings (for websites) or device settings (for software applications), or through third-party cookie providers. However, should you refuse the installation of Cookies, the Products and Services, along with some features, might not function as expected.
Broadly speaking, we use cookies to:
We intend to use our Client’s name, email address and mobile phone number to send direct marketing materials including news, offers, promotions, and joint marketing offers in relation to our [omni-channel customer service, social CRM marketing automation, and online-merge-offline (OMO) sales solutions] that we consider may be of interest to you, but we cannot so use our Clients’ personal data without their consent. If any Client prefers not to receive any direct marketing communications, they may withdraw any consent given without charge at any time by contacting us at privacy@omnichat.ai.
Even if you opt out of direct marketing, we may still send you other non-marketing communications as necessary for us to provide our Products and Services to you.
We keep Personal Data for a period not exceeding what is required for the purposes for which the Personal Data is collected and in accordance with the Applicable Laws (“Retention Period”).
Without affecting the general rule above, we will retain and store Personal Data:
When the Retention Period ends or at the request of the Client, we will delete the Personal Data or otherwise anonymise the Personal Data to a point where it is impossible to reidentify an individual. The Retention Period may be changed upon the cancellation of or re-enrollment in the Products and Services, or in accordance with Applicable Laws.
We share information collected as outlined below and where Clients have asked us to do so or otherwise consented, on a need-to-know basis:
When we transfer Personal Data out of Malaysia, we will comply with the cross-border data transfer requirements under the Malaysia PDPA 2010 and applicable guidelines, ensuring adequate protection measures are enforced.
We have a data processing addendum with our trusted partners that are incorporated in our service agreements with our data processing and storage partners. Our support, developers and other team members are located in different parts of the world, and they may have access to Personal Data from outside of where the Client lives in order to provide timely support to constantly maintain our Products and Services.
By using the Products and Services, you agree that Personal Data may be processed by such subcontractors in countries that may not offer the same degree of data protection as the country where the Client lives. We will, however, only transfer the Personal Data in compliance with Applicable Laws.
We have taken reasonable contractual measures to ensure that our subcontractors would process Personal Data in accordance with our directions and for our purposes as set forth in this Policy. Our subcontractors are prohibited from using Personal Data for any other purposes without the Data Subject’s consent.
We take different measures to secure Personal Data. We use appropriate organizational and technical means to protect Personal Data against any loss, destruction, alteration, or unauthorized, unlawful or abusive use of Personal Data. We placed the same obligations on our subcontractors who process Personal Data for our purposes and on our instructions.
Personal Data is encrypted in the database while at rest and in transit. We strictly restrict the scope of personnel who can access Personal Data and information, and require them to comply with their contractual confidentiality obligations. In the event of a data breach or other security incident of Personal Data, we will activate an emergency response plan to prevent the expansion of such security incidents and notify you and relevant authorities in accordance with Applicable Laws.
To the extent permitted by Applicable Laws, we shall not be held liable for any direct or indirect loss, damages, or costs sustained or incurred by the Data Subject in the event of a data breach, or if the Personal Data is subject to unauthorized use, access, deletion, or alteration.
The Client enjoys the following rights under the Policy:
To exercise your rights, you may do so by sending an email to privacy@omnichat.ai.
Our Products and Services are not directed at people under the age of 18 (“Children”). We do not knowingly collect, solicit, market or process Personal Data belonging to Children.
You acknowledge and understand that some of our Clients will regularly disclose to us Personal Data collected by such Clients in the course of accessing and using our Products and Services. Where applicable, the Clients agree to grant us a non-exclusive right to process such Personal Data as a data processor solely to provide our Products and Services.
In the scenarios where we are processing Personal Data as a data processor for our Client’s purposes, we shall:
Our Products and Services may include links to third-party websites which are not governed by this Policy. We do not collect or access data that may have been collected by these third parties at their discretion.
The inclusion of third-party links does not mean that we approve, authorize or otherwise are affiliated with the websites to which the links connect. Clients are advised to remove the privacy notice of such third-party websites before providing any Personal Data to such websites or using the services of such websites.
We are not responsible for the use of Personal Data by such third parties and we cannot guarantee that they have the same level of data protection policy as us.
The terms of this Policy are incorporated into our Terms of Use which Data Subjects may refer to at the following link: https://www.omnichat.ai/terms.
We reserve the right to change the Policy at any time. If we change the Policy, we will communicate the changes to you through notifications or alerts provided to you under the Products and Services, or any other appropriate means, for example, by email, so that the Client will be fully informed of such changes. Any changes to the Policy will take effect thirty (30) days after such changes have been communicated to you. Your continued use of our Products and Services will be deemed as an acceptance of the changes to the Policy.
If any part or provision of this Policy is prohibited or deemed to be void or unenforceable, that part or provision shall be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof.
This Policy shall be governed by, and construed in accordance with, the laws of Malaysia. Any dispute, controversy, difference or claim arising out of or relating to this Policy, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration administered by the Asian International Arbitration Centre (“AIAC”) under the AIAC Arbitration Rules in force when the Notice of Arbitration is submitted. The seat of arbitration shall be Kuala Lumpur, Malaysia. This arbitration clause shall be governed by Malaysian law. The number of arbitrations shall be one. The arbitration proceedings shall be conducted in English.
If you have any questions or concerns regarding this Policy or to exercise your rights under this Policy, please contact our Data Protection Officer:
Name: Pak Hui
Address: Unit 2201, 22/F, Exchange Tower, 33 Wang Chiu Rd, Kowloon Bay, Hong Kong
Email Address: privacy@omnichat.ai
Telephone Number: +852 28899282
OMNICHAT LIMITED, (selanjutnya disebut sebagai “kami”) menghormati data peribadi (“Data Peribadi”) individu. Kami menetapkan dalam dasar privasi ini (“Dasar”) bagaimana kami atau syarikat yang dilantik oleh kami (pemproses data) mengumpul, mengguna, memproses, menyimpan dan berkongsi Data Peribadi yang diberikan kepada kami oleh pelawat laman web kami, pelanggan kami atau pelanggan masing-masing (secara kolektif sebagai “Pelanggan” atau “anda”), atau yang kami kumpulkan daripada sebarang penggunaan laman web kami (https://www.omnichat.ai/), aplikasi perisian, bot sembang (chatbots), aplikasi mudah alih, atau sebarang produk dan perkhidmatan lain yang disediakan oleh kami (“Produk dan Perkhidmatan”).
Selaras dengan undang-undang perlindungan data yang berkaitan, termasuk tetapi tidak terhad kepada Akta Perlindungan Data Peribadi Malaysia 2010 (“APDP 2010”), pindaannya, Peraturan Perlindungan Data Umum Eropah (“GDPR”), dan undang-undang perlindungan data kebangsaan lain yang terpakai (secara kolektif dikenali sebagai “Undang-Undang Yang Terpakai”), kami mengumpul, mengguna, memproses, menyimpan, dan memindahkan Data Peribadi Pelanggan kami.
Data Peribadi bermaksud sebarang maklumat yang berkaitan dengan individu hidup yang dikenal pasti atau boleh dikenal pasti. Pelbagai maklumat yang secara kolektif mengenal pasti seseorang individu tertentu juga membentuk data peribadi.
Anda akan diminta untuk bersetuju dengan terma Dasar ini apabila membuat pertanyaan, mendaftar untuk acara atau berinteraksi dengan kami melalui Produk dan Perkhidmatan. Anda tidak diwajibkan untuk memberikan Data Peribadi kepada kami. Walau bagaimanapun, jika penyediaan Data Peribadi tertentu adalah wajib, kami akan memaklumkan anda pada masa pengumpulan dan menjelaskan akibat daripada tidak menyediakannya. Jika anda memilih untuk tidak memberikan Data Peribadi tersebut, kami mungkin tidak dapat membekalkan atau meneruskan pembekalan maklumat, perkhidmatan atau produk yang berkaitan kepada anda. Sejauh yang dibenarkan oleh Undang-Undang Yang Terpakai, penggunaan berterusan anda terhadap Produk dan Perkhidmatan kami membentuk persetujuan anda terhadap Dasar ini.
Jika anda tidak bersetuju dengan Dasar ini, sila jangan berikan sebarang Data Peribadi apabila diminta dan hendaklah melepaskan diri daripada menggunakan Produk dan Perkhidmatan kami.
Kami memproses Data Peribadi selaras dengan Prinsip Perlindungan Data dalam APDP 2010 Malaysia, dan berdasarkan salah satu asas undang-undang berikut:
Menerusi Produk dan Perkhidmatan yang digunakan, kami mungkin mengumpul jenis maklumat berikut melalui Produk dan Perkhidmatan:
Kami juga mengumpul Data Peribadi lain yang diberikan kepada kami sebagai sebahagian daripada Produk dan Perkhidmatan atau untuk tujuan khusus yang dimaklumkan kepada anda pada masa pengumpulan.
Data juga boleh diberikan kepada kami oleh pihak ketiga yang kami andaikan telah memperoleh persetujuan anda atau sebaliknya dibenarkan oleh Undang-Undang Yang Terpakai untuk berkongsi data tersebut dengan kami.
Perlu diingatkan bahawa sesetengah maklumat dan data di atas yang kami kumpul adalah untuk diproses bagi pihak Pelanggan untuk tujuan mereka.
Menerusi jenis Produk dan Perkhidmatan yang digunakan, kami mungkin mengumpul, mengguna dan memproses Data Peribadi untuk tujuan berikut:
Selain itu, dengan persetujuan nyata Pelanggan, kami juga akan menggunakan Data Peribadi yang dikumpul oleh kami untuk tujuan pemasaran langsung dan promosi. Sila lihat Bahagian E kami mengenai Pemasaran Langsung.
Kami menggunakan teknologi analitik, seperti kukis, atau penjejakan automatik lain dan teknologi yang disediakan oleh pihak ketiga untuk mengumpul maklumat melalui kaedah automatik bagi memahami penggunaan Produk dan Perkhidmatan.
Kukis, atau teknologi serupa (kukis sedemikian atau teknologi serupa lain, “Kukis”), ialah fail komputer kecil yang disimpan pada peranti anda yang digunakan untuk mengakses Produk dan Perkhidmatan kami.
Anda boleh memilih untuk membenarkan pemasangan Kukis ini atau memilih untuk mematikannya kemudian. Anda boleh bersetuju atau menolak, atau meminta untuk diwaspadai apabila kukis disimpan dengan meyelaras tetapan pelayar web anda (untuk laman web) atau tetapan peranti (untuk aplikasi perisian), atau melalui penyedia kukis pihak ketiga. Walau bagaimanapun, sekiranya anda menolak pemasangan Kukis, Produk dan Perkhidmatan, bersama-sama dengan sesetengah ciri, mungkin tidak berfungsi seperti yang dijangkakan.
Secara amnya, kami menggunakan kukis untuk:
Kami berhasrat untuk menggunakan nama, alamat e-mel dan nombor telefon bimbit Pelanggan kami untuk menghantar bahan pemasaran langsung termasuk berita, tawaran, promosi, dan tawaran pemasaran bersama berkaitan dengan [penyelesaian perkhidmatan pelanggan berbilang saluran, automasi pemasaran CRM sosial, dan jualan dalam talian-gabung-luar talian (OMO)] kami yang kami anggap mungkin menarik minat anda, tetapi kami tidak boleh menggunakan data peribadi Pelanggan kami tanpa persetujuan mereka. Jika mana-mana Pelanggan memilih untuk tidak menerima sebarang komunikasi pemasaran langsung, mereka boleh menarik balik sebarang persetujuan yang diberikan tanpa sebarang caj pada bila-bila masa dengan menghubungi kami di privacy@omnichat.ai.
Walaupun anda memilih untuk tidak menerima pemasaran langsung, kami masih boleh menghantar komunikasi bukan pemasaran lain yang perlu bagi kami untuk menyediakan Produk dan Perkhidmatan kami kepada anda.
Kami menyimpan Data Peribadi untuk tempoh yang tidak melebihi apa yang diperlukan bagi tujuan Data Peribadi itu dikumpul dan selaras dengan Undang-Undang Yang Terpakai (“Tempoh Penyimpanan”).
Tanpa menjejaskan peraturan am di atas, kami akan menyimpan dan menyimpan Data Peribadi:
Apabila Tempoh Penyimpanan tamat atau atas permintaan Pelanggan, kami akan memadamkan Data Peribadi atau menyahcamkan Data Peribadi sehingga ke peringkat di mana tidak mungkin untuk mengenal pasti semula seseorang individu. Tempoh Penyimpanan boleh diubah apabila pembatalan atau pendaftaran semula dalam Produk dan Perkhidmatan, atau selaras dengan Undang-Undang Yang Terpakai.
Kami berkongsi maklumat yang dikumpul seperti yang digariskan di bawah dan di mana Pelanggan telah meminta kami berbuat demikian atau bersetuju sebaliknya, atas dasar perlu tahu:
Apabila kami memindahkan Data Peribadi keluar dari Malaysia, kami akan mematuhi keperluan pemindahan data merentas sempadan di bawah APDP 2010 Malaysia dan garis panduan yang terpakai, memastikan langkah perlindungan yang mencukupi dikuatkuasakan.
Kami mempunyai addendum pemprosesan data dengan rakan kongsi dipercayai kami yang dimasukkan dalam perjanjian perkhidmatan kami dengan rakan pemprosesan dan penyimpanan data kami. Sokongan, pembangun dan ahli pasukan kami yang lain terletak di pelbagai bahagian dunia, dan mereka mungkin mempunyai akses kepada Data Peribadi dari luar tempat tinggal Pelanggan untuk menyediakan sokongan tepat pada masanya bagi menyelenggara Produk dan Perkhidmatan kami secara berterusan.
Dengan menggunakan Produk dan Perkhidmatan, anda bersetuju bahawa Data Peribadi boleh diproses oleh subkontraktor sedemikian di negara yang mungkin tidak menawarkan tahap perlindungan data yang sama seperti negara tempat tinggal Pelanggan. Walau bagaimanapun, kami hanya akan memindahkan Data Peribadi selaras dengan Undang-Undang Yang Terpakai.
Kami telah mengambil langkah kontraktual yang munasabah untuk memastikan subkontraktor kami memproses Data Peribadi mengikut arahan kami dan untuk tujuan kami seperti yang ditetapkan dalam Dasar ini. Subkontraktor kami dilarang menggunakan Data Peribadi untuk sebarang tujuan lain tanpa persetujuan Subjek Data.
Kami mengambil pelbagai langkah untuk mengamankan Data Peribadi. Kami menggunakan sarana organisasi dan teknikal yang sesuai untuk melindungi Data Peribadi daripada sebarang kehilangan, pemusnahan, pengubahan, atau penggunaan Data Peribadi yang tidak dibenarkan, menyalahi undang-undang atau bersifat menyalahgunakan. Kami meletakkan kewajipan yang sama ke atas subkontraktor kami yang memproses Data Peribadi untuk tujuan kami dan atas arahan kami.
Data Peribadi diensampelkan (di-encrypt) dalam pangkalan data semasa berehat dan semasa transit. Kami mengehadkan secara ketat skop kakitangan yang boleh mengakses Data Peribadi dan maklumat, dan menghendaki mereka mematuhi kewajipan kerahsiaan kontraktual mereka. Sekiranya berlaku pelanggaran data atau insiden keselamatan Data Peribadi yang lain, kami akan mengaktifkan pelan tindak balas kecemasan untuk mencegah perluasan insiden keselamatan tersebut dan memaklumkan anda serta pihak berkuasa berkaitan selaras dengan Undang-Undang Yang Terpakai.
Sejauh yang dibenarkan oleh Undang-Undang Yang Terpakai, kami tidak akan bertanggungjawab atas sebarang kerugian, kerosakan, atau kos langsung atau tidak langsung yang dialami atau ditanggung oleh Subjek Data sekiranya berlaku pelanggaran data, atau jika Data Peribadi tertakluk kepada penggunaan, akses, pemadaman, atau pengubahan yang tidak dibenarkan.
Pelanggan menikmati hak-hak berikut di bawah Dasar ini:
Untuk menjalankan hak anda, anda boleh berbuat demikian dengan menghantar e-mel ke privacy@omnichat.ai.
Produk dan Perkhidmatan kami tidak ditujukan kepada orang di bawah umur 18 tahun (“Kanak-kanak”). Kami tidak dengan sengaja mengumpul, meminta, memasarkan atau memproses Data Peribadi milik Kanak-kanak.
Anda mengakui dan memahami bahawa sesetengah Pelanggan kami akan secara berkerap mendedahkan kepada kami Data Peribadi yang dikumpul oleh Pelanggan tersebut dalam perjalanan mengakses dan menggunakan Produk dan Perkhidmatan kami. Mana-mana yang berkenaan, Pelanggan bersetuju untuk memberikan kami hak bukan eksklusif untuk memproses Data Peribadi tersebut sebagai pemproses data semata-mata untuk menyediakan Produk dan Perkhidmatan kami.
Dalam senario di mana kami memproses Data Peribadi sebagai pemproses data untuk tujuan Pelanggan kami, kami hendaklah:
Produk dan Perkhidmatan kami mungkin merangkumi pautan ke laman web pihak ketiga yang tidak ditadbir oleh Dasar ini. Kami tidak mengumpul atau mengakses data yang mungkin telah dikumpul oleh pihak ketiga ini atas budi bicara mereka.
Penyerapan pautan pihak ketiga tidak bermakna kami meluluskan, memberi kuasa atau sebaliknya bergabung dengan laman web yang disambungkan oleh pautan tersebut. Pelanggan dinasihatkan untuk menyemak notis privasi laman web pihak ketiga tersebut sebelum memberikan sebarang Data Peribadi kepada laman web tersebut atau menggunakan perkhidmatan laman web tersebut.
Kami tidak bertanggungjawab atas penggunaan Data Peribadi oleh pihak ketiga tersebut dan kami tidak dapat menjamin bahawa mereka mempunyai tahap dasar perlindungan data yang sama seperti kami.
Terma Dasar ini dimasukkan ke dalam Terma Penggunaan kami yang boleh dirujuk oleh Subjek Data di pautan berikut: https://www.omnichat.ai/terms.
Kami berhak untuk mengubah Dasar pada bila-bila masa. Jika kami mengubah Dasar, kami akan menyampaikan perubahan tersebut kepada anda melalui pemberitahuan atau amaran yang disediakan kepada anda di bawah Produk dan Perkhidmatan, atau mana-mana sarana lain yang sesuai, contohnya melalui e-mel, supaya Pelanggan akan dimaklumkan sepenuhnya tentang perubahan tersebut. Sebarang perubahan kepada Dasar akan berkuat kuasa tiga puluh (30) hari selepas perubahan tersebut disampaikan kepada anda. Penggunaan berterusan anda terhadap Produk dan Perkhidmatan kami akan dianggap sebagai penerimaan terhadap perubahan kepada Dasar tersebut.
Jika mana-mana bahagian atau peruntukan Dasar ini dilarang atau dianggap tidak sah atau tidak boleh dikuatkuasakan, bahagian atau peruntukan tersebut tidak akan berkuat kuasa sejauh larangan atau ketidakbolehkuatkuasaan tersebut tanpa membatalkan peruntukan selebihnya di sini.
Dasar ini hendaklah ditadbir oleh, dan ditafsirkan mengikut, undang-undang Malaysia. Sebarang pertikaian, kontroversi, perbezaan atau tuntutan yang timbul daripada atau berkaitan dengan Dasar ini, termasuk kewujudan, kesahihan, tafsiran, pelaksanaan, pelanggaran atau penamatannya atau sebarang pertikaian mengenai kewajipan bukan kontrak yang timbul daripada atau berkaitan dengannya hendaklah dirujuk kepada dan akhirnya diselesaikan secara timbang tara yang ditadbir oleh Pusat Arbitrasi Antarabangsa Asia (“AIAC”) di bawah Peraturan Arbitrasi AIAC yang berkuat kuasa apabila Notis Arbitrasi diserahkan. Tempat kedudukan timbang tara ialah Kuala Lumpur, Malaysia. Klausa timbang tara ini hendaklah ditadbir oleh undang-undang Malaysia. Bilangan arbiter ialah satu. Prosiding timbang tara hendaklah dijalankan dalam Bahasa Inggeris.
Jika anda mempunyai sebarang soalan atau kebimbangan mengenai Dasar ini atau untuk menjalankan hak anda di bawah Dasar ini, sila hubungi Pegawai Perlindungan Data kami:
Nama: Pak Hui
Alamat: Unit 2201, 22/F, Exchange Tower, 33 Wang Chiu Rd, Kowloon Bay, Hong Kong
Alamat E-mel: privacy@omnichat.ai
Nombor Telefon: +852 28899282
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