Timberland
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Streamline customer enrolment and loyalty programmes with Omnichat’s WhatsApp CRM. Deliver personalised interactions, strengthen customer relationships, and drive repeat business with smarter engagement tools.
Omnichat’s WhatsApp CRM makes it simple for customers to join your loyalty programme by scanning a QR code, earning points for purchases, and redeeming them for rewards. This seamless flow boosts customer engagement and builds stronger long-term customer relationships.
Instantly enrol customers into your loyalty programme through WhatsApp or LINE with one click. With WhatsApp CRM integration, every registration is tied to a customer profile, making loyalty and customer relationship management effortless.
Reach customers through their preferred channels like WhatsApp, achieving much higher open rates than email. With Omnichat’s WhatsApp CRM, you can automate follow-ups, deliver personalised offers, and drive ongoing customer engagement across all touchpoints.
Encourage repeat purchases and strengthen customer loyalty by rewarding points for online and offline activities. All activities are tracked through Omnichat’s loyalty CRM features, ensuring your programme grows alongside customer needs.
Incentivise your customers for transactions both online and in-store. Whether they shop on your website or visit your physical stores, they can easily accumulate loyalty points through Omnichat’s WhatsApp CRM and loyalty CRM features, turning every purchase into stronger customer loyalty.
Go beyond purchases by rewarding customers for actions such as filling out forms, attending events, or participating in campaigns. With Omnichat’s customer relationships CRM system, every interaction contributes to deeper customer engagement.
Use automated customer journeys, broadcast messages, and personalised coupons to deliver highly targeted communications. With WhatsApp CRM, you can craft tailored experiences based on loyalty points and membership tiers, boosting retention and satisfaction.
Give customers the flexibility to redeem loyalty points for coupons, ensuring they feel valued and motivated to stay active in your loyalty programme.
Provide customers with a digital member card inside WhatsApp, where they can instantly view their membership tier, accumulated points, and rewards. This makes your loyalty CRM system simple and accessible at their fingertips.
Offer transparency with a complete record of loyalty transactions, including points earned, redeemed, and their purpose. This builds trust and strengthens long-term customer relationships.
Automatically elevate customers to higher membership tiers based on their accumulated points using Omnichat’s automated journeys.
With WhatsApp CRM, you can reward members with exclusive perks and benefits tailored to their tier, encouraging repeat purchases and strengthening customer loyalty.
Build a flexible, points-based system that offers targeted rewards for every dollar spent. By linking spend data into your loyalty CRM, you can better manage customer relationships and incentivise customers to return more often.
Deliver unique experiences to your premium members by giving them early access to new products, VIP invitations, and exclusive offers.
Through Omnichat’s WhatsApp CRM loyalty programme, you can personalise invitations and deepen customer engagement at scale.
Send personalised discounts to your customers based on their points and tier. This targeted approach encourages repeat purchases and boosts customer loyalty.
A WhatsApp CRM is a customer relationship management system that uses WhatsApp as the main engagement channel. With Omnichat, the CRM also integrates LINE, Facebook, Instagram, and WeChat, making it easy to run loyalty programmes, track points, and strengthen customer loyalty through personalised interactions across multiple platforms.
Traditional membership systems mainly focus on enrollment and points. A WhatsApp CRM (with LINE and other channels supported) combines loyalty features with full customer relationships management, giving you a 360° view of each customer, stronger customer engagement, and automated campaigns across multiple messaging apps.
Yes. Omnichat’s loyalty CRM system integrates with popular e-commerce platforms and CRMs, while supporting customer enrolment and engagement on WhatsApp, LINE, Facebook, Instagram, and WeChat. This ensures your loyalty programme data and rewards are unified in one place.
To explore how integration works for your business, you can book a demo here.
Messages sent via WhatsApp and LINE typically have much higher open rates than email. With Omnichat’s WhatsApp CRM, you can automate personalised follow-ups, send loyalty rewards, and maintain direct customer engagement across the messaging channels your customers use most.
You can design membership tiers, spend-based loyalty rewards, event invitations, and targeted promotions. All campaigns can be managed in Omnichat’s loyalty CRM, reaching customers via WhatsApp, LINE, and other supported channels to boost customer loyalty and long-term customer relationships.
To see these loyalty campaigns in action, book a demo with our team.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
Book a Demo
Complete Ecosystem for Omnichannel Conversational Commerce
Official Partners
Supports eCommerce & CRM Integration
Other Related Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences seamlessly.
Bind customers to specific sales representatives for 1 on 1 personalized service. Automatically calculate sales performance for revenue recognition.
Multiple stores and salespeople can collaborate using one WhatsApp / LINE official account, with the flexibility to customise message settings and customer allocation rules for each store.