Timberland
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Over 80% of online shoppers abandon their carts. With Omnichat, you can automatically send checkout reminders through WhatsApp, Facebook Messenger and LINE to recover lost revenue. Personalised cart remarketing and automated retargeting help customers return to complete their purchases and boost overall sales performance.
Set the reminder schedule and message content for your abandoned cart remarketing flow. Choose when customers receive follow up reminders across WhatsApp, Facebook Messenger or LINE to maximise recovery opportunities.
Send automated abandoned cart reminders and product details through instant messaging platforms. This approach increases the success rate of shopping cart recovery by reaching customers where they are most active.
Review performance data anytime to refine your cart retargeting strategy. Track recovery rates, message engagement and customer behaviour to improve results over time.
Automatically include product details and images from abandoned carts in your reminder messages. This helps customers recall what they left behind and improves the effectiveness of abandoned cart remarketing across WhatsApp, LINE and Messenger.
Amplify your brand image with customised content and time sensitive promotions that encourage customers to return and complete their checkout.
Configure reminder timing and frequency for customers who added items to their shopping cart but did not complete payment. Flexible settings allow you to optimise your cart retargeting flow based on customer behaviour.
Enable the do not disturb mode to avoid sending messages at unsuitable times. Reminders will be sent automatically once customers are available again, ensuring a smooth and respectful shopping cart recovery experience.
Monitor key performance metrics to improve your marketing strategy. View essential data at a glance, including number of messages sent, CTR, orders, revenue, conversion rate, ROAS and more. These insights help you evaluate the performance of your WhatsApp abandoned cart recovery campaigns and refine them for better results.
The most effective approach is to combine abandoned cart remarketing with real time messaging platforms. Retailers that send follow up reminders through WhatsApp, Facebook Messenger or LINE often see higher checkout completion rates, because customers receive personalised prompts at the right moment. Adding product images and time limited offers can further increase shopping cart recovery.
WhatsApp abandoned cart recovery allows businesses to reach customers instantly with personalised reminders. Since WhatsApp has high open and response rates, abandoned cart messages are more likely to be seen and acted on. Retailers can share product details, answer questions and provide discounts directly in chat, making it easier for customers to complete their purchases.
Tools that support AI chatbots, automated reminders and cross channel messaging can fully automate abandoned cart remarketing. Omnichat centralises WhatsApp, Facebook Messenger and LINE interactions in one platform, helping retailers recover more abandoned carts with less manual work. Businesses can request a personalised demo at Omnichat.
Effective abandoned cart reminders usually include product images, item names, total amount and a direct link back to the checkout page. Adding personalised recommendations or limited time incentives can improve recovery results. Retailers should also review performance data to refine their abandoned cart solutions over time.
Yes. Abandoned cart recovery is especially valuable for SMEs because it provides a cost effective way to reclaim lost revenue. With automated cart retargeting and messaging workflows, even small teams can follow up with customers efficiently. Many SMEs see significant improvements in conversion and repeat purchases after implementing shopping cart recovery tools.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
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View More Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences seamlessly.
Bind customers to specific sales representatives for 1 on 1 personalized service. Automatically calculate sales performance for revenue recognition.
Multiple stores and salespeople can collaborate using one WhatsApp / LINE official account, with the flexibility to customise message settings and customer allocation rules for each store.