Enhancing Customer Experiences through Generative AI & Customer Journeys

Date: 31 May, 2024(Fri)
Time: 3:00 pm – 5:00 pm
Venue: Causeway Bay
Language: English

Join us at the Finance & Retail industry-focused event where AWS, Meta, and Omnichat come together to showcase the transformative impact of cutting-edge technologies on customer engagement. Discover how Meta Business Messaging, Generative AI and Omnichannel Chat Commerce solutions empower personalised experiences that drive customer satisfaction and business growth. 

Don’t miss this opportunity to explore the future of customer engagement in finance and retail. Reserve your spot now and unlock the potential of AI-driven solutions to elevate your customer experiences.


15:00 – 15:15 Registration
15:15 – 15:20 Welcome Remarks
15:20 – 15:40

Increase Product Demand with WhatsApp Business

Meta – Alvita Szeto, Business Director

15:40 – 16:00

How WhatsApp Transforms the Finance and Retail Industry with Accelerated Marketing, IT, Operations & Customer Service Flows

Omnichat – Steven Chan, Solutions Consultant

16:00 – 16:20

Revolutionising Retail and Financial Services with Multimodal Large Language Models (LLMs)

AWS – Daniel Shek, GenAI Specialist

16:20 – 16:55 Wrap Up & Networking
16:55 – 17:00 Event End


Daniel Shek

GenAI Specialist, AWS


Alvita Szeto

Business Director, Meta


Steven Chan

Solutions Consultant, Omnichat

The registration has been closed. Thank you for your support.