SMCP
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Empower your business with the WhatsApp Business API – enabling team collaboration, marketing automation, interactive campaigns and personalised broadcast campaigns on WhatsApp.
Build customer confidence and avoid confusion with fake accounts.
The verified blue tick enhances brand trust and is achievable through the Official WhatsApp Business API with a verified provider.
24/7 chatbot with keyword auto-reply and auto-assignment to save your team time and improve response speed.
Seamlessly manage multiple WhatsApp conversations across departments with multi-user access and team-based auto-routing.
Send WhatsApp broadcast messages at scale – no blocks – and schedule them in advance with ease.
Use WhatsApp Business API automation to send personalised reminders for unchecked carts, a proven way to recover sales and improve eCommerce conversion rates.
Distribute digital coupons via WhatsApp API across both online and in-store channels. Track redemptions to optimise performance and boost sales.
Hassle-free communications across teams. Manage conversations simultaneously, auto-assign chats to corresponding teammates, and fast follow up enquiries with internal notes.
Simply build your automated Chatbot through Drag-and-Drop for customer support and segmentation.
Double work efficiency by setting up automatic responses to frequently asked questions.
Build your Social CRM by utilising WhatsApp and Chatbot. Collect customer social data, connect with your eCommerce platforms, CRM and payment systems, and scale your marketing strategies with a consolidated database.
Remind customers of unchecked items in shopping carts via automated WhatsApp messages.
Enhance conversion rates by automatically importing product information into messages, while also offering additional discounts.
Drive conversions effectively with coupons. Leverage Omnichat to deliver WhatsApp coupons and track the performance effortlessly. You can set up the countdown timer and coupon distribution quantity to maximise sales potential.
Streamline your sales funnel by offering a one-stop shopping experience on WhatsApp. Customers can browse products, place orders and pay directly with WhatsApp Catalog and Payment, enjoying the convenience of Chat-and-Buy journey.
Enable salespeople to recommend products from the catalog to customers. All the conversion results can be tracked for commission recognition, applicable to eshops and WhatsApp.
Features
WhatsApp
Messenger
WhatsApp
Business App
WhatsApp
Business API
Limited
Limited
The WhatsApp Business API is designed for medium to large businesses to communicate with customers at scale. It supports chatbots, broadcast messaging, automation, CRM integration, and more.
The WhatsApp Business API enables multi-user access, automation, and system integration (e.g., eCommerce and CRM). In contrast, the WhatsApp Business App is limited to one device and basic business features, making it more suitable for small businesses.
Yes. With the WhatsApp Business API, you can send bulk broadcast messages to segmented customer lists, schedule them in advance, and track performance — all while complying with WhatsApp’s policies.
Yes. Verified blue tick badges are available through the Official WhatsApp Business API and need to be applied through an official WhatsApp Business Solution Provider like Omnichat.
Yes. Omnichat is an official WhatsApp Business API provider, offering integration with features like chatbot automation, broadcast messaging, coupon delivery, and advanced analytics.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
WhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns.
— Frances Wong, Managing Director of Bauhaus
WhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.
– Jonathan Ko, Chief Marketing Officer of Hong Kong Life
We have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.
– Andrea Chan, Digital Marketing Manager of OPTICAL 88
The effectiveness of WhatsApp Broadcast messages is impressive, with an open rate as high as 80% and a click rate of 10%!
– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors
Vita Green has used WhatsApp Broadcast to disseminate marketing offers to a wide customer base, achieving an impressive click-through rate (CTR) of up to 50%.
– Terrence Siu, Head of IT｜Group Director, Information Technology of Vita Green
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leading to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
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View More Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Integrate messages from WhatsApp, Facebook, Instagram, LINE, WeChat and website live chat, and provide customer service across channels.
Send unchecked reminders with text and images to non-converting customers via WhatsApp, Facebook or LINE automatically.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.